Legal
Privacy Policy
Last Updated: 28 March 2025 · Effective: 28 March 2025
Introduction
Zenvault ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you interact with our website at zenvault.info or enrol in any of our financial education programs.
We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our website or enrolling in our programs, you acknowledge the practices described in this policy.
If you have questions, contact us at: [email protected]
Data We Collect
We collect personal data you provide directly to us, including:
- Full name
- Email address
- Phone number (if provided)
- Programme enquiry details and messages
- Enrolment information (if you join a program)
We also collect certain technical data automatically when you visit our website:
- IP address and browser type
- Pages visited and time spent on site
- Referring URL
- Cookie data (see our Cookie Policy)
Legal basis: We process your data based on consent (for marketing communications), contractual necessity (for program enrolment), and legitimate interest (for website analytics and service improvement).
Retention: Enquiry data is retained for up to 24 months. Programme participant records are retained for up to 7 years for administrative purposes. Website analytics data is retained for up to 26 months.
How We Use Your Data
- To respond to your enquiries about Zenvault programs
- To process and manage program enrolments
- To send program-related communications (schedules, materials, certificates)
- To improve our website and programs based on usage patterns
- To comply with legal obligations under Malaysian law
We do not use your data for automated decision-making or profiling. We do not send marketing communications without your consent.
Data Sharing
We do not sell, rent, or trade your personal data. We may share data with:
- Service providers: Website hosting, email services, and analytics tools — only as necessary to operate our services, under contractual data protection obligations
- Legal authorities: Where required by Malaysian law or valid legal process
We do not share data with financial product providers or advertising networks.
Data Protection Measures
- HTTPS encryption on all web traffic
- Access to personal data restricted to authorised team members
- Regular review of data handling practices
- Secure deletion of data when retention period expires
In the event of a data breach affecting your rights, we will notify affected individuals and the relevant authority in accordance with our obligations under PDPA.
Cookies
We use cookies to improve your experience on our website. For detailed information about the types of cookies we use and how to manage them, please read our Cookie Policy.
Your Rights
Under Malaysia's PDPA, you have the right to:
- Access: Request a copy of personal data we hold about you
- Correction: Request correction of inaccurate data
- Withdraw consent: Withdraw consent for marketing communications at any time
- Limit processing: Request that we limit how we use your data in certain circumstances
- Erasure: Request deletion of your data, subject to legal retention obligations
To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.
Third-Party Links
Our website may contain links to external resources. We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external site you visit.
Children's Privacy
Zenvault programs are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us immediately at [email protected].
Policy Updates
We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on our website. Continued use of our website following notification of changes constitutes acceptance of the updated policy.
Contact
Zenvault
5 Jalan SS 15/4, 47500 Subang Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 3-5618 2947